Terms and conditions
Last updated: April 24, 2026
These Terms and Conditions ("Terms") govern your access to and use of the PrepBoss website located at prepboss.ai, and related services and applications (collectively, the "Service"), operated by Rolling Code Inc. ("PrepBoss," "we," "us," or "our").
By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Service.
1. Eligibility and Use
You must be at least 18 years old to use the Service. By using PrepBoss, you represent that you meet this requirement.
You agree to use the Service only for lawful purposes, in compliance with these Terms, and in a manner that does not harm PrepBoss or other users.
2. The Service
PrepBoss provides tools designed to assist audiobook narrators with preparing manuscripts, including features such as character analysis, dialogue attribution, voice references, and narration preparation support.
The Service may evolve over time, and we may add, modify, or remove features at any time.
3. Accounts
To use certain features, you may need to create an account.
You agree to provide accurate and complete information, keep your login credentials secure, and be responsible for all activity under your account. You must notify us immediately of any unauthorized use of your account.
4. User Content
4.1 Ownership
You retain full ownership of any content you upload to the Service, including manuscripts, notes, voice references, comments, files, and other materials ("User Content").
4.2 Limited License to PrepBoss
You grant PrepBoss a limited, non-exclusive, worldwide license to store, process, display, transmit, and otherwise use your User Content only as necessary to provide, maintain, secure, support, troubleshoot, and improve the Service; comply with law; and enforce these Terms.
4.3 Machine Learning and Model Training
We do not use User Content to train or evaluate internal machine-learning models.
4.4 Your Responsibility
You are responsible for ensuring that you have all rights, permissions, and consents needed to upload and use User Content in the Service.
5. Acceptable Use
You agree not to use the Service for illegal or harmful purposes; upload content you do not have rights to use; attempt to reverse engineer, disrupt, or interfere with the Service; bypass technical limits or security controls; interfere with other users' access; or use the Service to build a competing product.
6. Subscriptions, Credits, and Payments
Some features require an active subscription and/or the purchase of prepaid usage credits.
6.1 Subscriptions
Subscription fees provide access to the Service, account features, and plan-level capabilities described at checkout, on the pricing page, or in an applicable order form. Unless otherwise stated at checkout, subscriptions automatically renew for the same subscription period until canceled. You may cancel through your account settings or by contacting us. Cancellation takes effect at the end of the current paid period unless applicable law requires otherwise.
6.2 Credits and Processing
Certain processing features require credits. Unless we state otherwise in the Service, credits for manuscript processing are generally consumed based on the number of pages extracted from the uploaded file by our document parser.
For manuscript-processing credit calculations, one credit corresponds to one standard manuscript page. A standard manuscript page is 3,000 characters. After the first 3,000 characters, each additional 2,000 characters counts as one additional page for credit-calculation purposes.
We may calculate credit usage using reasonable product rules disclosed in the Service, such as extracted page count, document structure, uploaded file metadata, the standard-page formula described above, or another method made available at the time of processing. The Service may show an estimated credit cost before processing where technically feasible.
Credits are consumed when you submit content for processing or when processing begins, as described in the Service. If processing fails because of an error caused by PrepBoss, we may restore the affected credits or provide a reasonable alternative remedy. Credits may not be restored for failed or unsatisfactory results caused by unsupported files, poor source formatting, user error, repeated submissions, or limitations of automated processing.
6.3 Credit Purchases and Restrictions
Credits are prepaid usage units for the Service. Credits are not cash, stored value, gift cards, or currency; have no monetary value outside the Service; and may not be transferred, resold, exchanged, or redeemed for cash except where required by law.
Purchased credits expire 12 months after purchase unless otherwise stated at checkout, on the pricing page, or in the Service.
Credits may be subject to minimum purchase amounts or other usage rules disclosed at checkout, on the pricing page, or in the Service.
6.4 Fees, Taxes, and Refunds
Fees are billed as described at the time of purchase. Payments may be processed by third-party providers. You are responsible for applicable taxes, except taxes based on our net income.
Unless otherwise stated or required by law, subscription fees and credit purchases are non-refundable. If you believe you were charged in error, please contact us before initiating a chargeback so we can investigate and attempt to resolve the issue.
If you cancel a subscription, you may continue to use the subscription through the end of the current paid period, but cancellation does not automatically refund unused credits.
6.5 Pricing Changes
We may change subscription prices, credit prices, credit bundles, plan limits, and the number of credits required for particular processing features. We will provide reasonable notice for material changes affecting paid subscriptions. Unless required by law or stated otherwise, changes apply prospectively.
7. Data and Privacy
Your use of the Service is also governed by our Privacy Policy, which explains what data we collect, how we use it, how we share it, how long we retain it, and how we protect it.
By using the Service, you agree to the data practices described in the Privacy Policy.
8. Service Availability
We aim to provide a reliable Service but do not guarantee continuous availability, error-free operation, or perfect accuracy of outputs.
The Service is provided on an "as is" and "as available" basis.
9. Intellectual Property
The Service itself, including its software, design, workflows, features, and other intellectual property, is owned by PrepBoss or its licensors.
You may not copy, modify, distribute, reverse engineer, or exploit any part of the Service except as expressly allowed by these Terms or by law.
10. Team and Enterprise Accounts
If you use PrepBoss under a team or enterprise account, the organization's administrators may access, modify, or delete information in your workspace and may view account usage metrics, consistent with our Privacy Policy.
PrepBoss is not responsible for the privacy, security, or internal data-handling practices of your organization or its administrators.
11. Third-Party Services
The Service may contain links to, integrate with, or rely on third-party products, websites, payment processors, hosting providers, analytics vendors, or other service providers.
Your use of third-party services may be governed by their own terms and policies. PrepBoss is not responsible for third-party services.
12. Confidentiality
Each party agrees to use reasonable care to protect the other party's non-public confidential information and to use it only as necessary for the purposes of these Terms. User Content, including manuscripts, notes, and voice references, will be treated as your confidential information.
13. Termination
You may stop using the Service at any time.
We may suspend or terminate your access if you violate these Terms, if required by law, if your use creates legal or security risk, or if necessary to protect the Service or other users.
Upon termination, your access may be revoked and your data may be deleted or anonymized in accordance with our Privacy Policy, unless retention is required by law. You are responsible for exporting any User Content you wish to keep before deleting your account or before your access ends.
Unused credits may be forfeited when your account is terminated for breach, unlawful use, fraud, payment failure, chargeback abuse, or security risk. If we terminate your paid account without cause and not because of your breach, we will either allow a reasonable period to use remaining purchased credits or provide a refund or credit for unused purchased credits, unless applicable law requires a different result.
14. AI Output and Professional Responsibility
The Service may include AI-assisted features and outputs. Outputs may be inaccurate, incomplete, or unsuitable for your specific needs.
You are responsible for reviewing and verifying all outputs before relying on them in your narration preparation, production workflow, or other professional work.
PrepBoss does not guarantee any specific narration quality, production outcome, audiobook acceptance, client approval, income, or business result.
15. Disclaimer of Warranties
To the maximum extent permitted by law, the Service is provided without warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of accuracy, merchantability, fitness for a particular purpose, title, non-infringement, and uninterrupted or error-free operation.
Nothing in these Terms limits any warranty or right that cannot be excluded under applicable law.
16. Limitation of Liability
To the maximum extent permitted by law, PrepBoss will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, or for loss of profits, revenues, goodwill, data, business opportunities, or business interruption.
PrepBoss's total liability arising out of or related to the Service or these Terms will not exceed the amount you paid to PrepBoss for the Service in the 12 months before the claim, or US$100 if you paid nothing.
17. Indemnification
You agree to defend, indemnify, and hold harmless PrepBoss, its affiliates, and its personnel from and against third-party claims, losses, liabilities, damages, costs, and reasonable attorneys' fees arising out of or related to your User Content, your misuse of the Service, your violation of these Terms or applicable law, or your infringement of third-party rights.
18. Changes to These Terms
We may update these Terms from time to time. If changes are material, we will notify you by email, through the Service, or by other reasonable means.
Continued use of the Service after changes take effect means you accept the updated Terms. If you do not agree, you must stop using the Service.
19. Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law rules. The courts located in Ontario, Canada will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service, except where applicable law requires otherwise.
20. Assignment
You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or operation of law.
21. Severability, No Waiver, and Entire Agreement
If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver. These Terms, together with the Privacy Policy and any applicable checkout, pricing, or order terms, form the entire agreement between you and PrepBoss regarding the Service.
22. Contact
If you have questions about these Terms, contact us at: